Am I able to change my scheduled appointment?

Generally, yes you can change your appointment, but you need to be aware that with a limited amount of appointment slots it may take several weeks before we can schedule another appointment. It is best to keep the appointment we have with you, as the problem you came in with may need to be dealt with by a certain date.

How long does it take to speak with an Adviser?

Occasionally, there may be a delay in speaking with an advisor due to high demand. However, please be assured that providing assistance to as many people as possible is always a top priority for us.

How do I get a Foodbank voucher?

Please call the advice line at 01304 353861

You can read more about the process of receiving vouchers and visiting Foodbanks at the following link: https://www.citizensadvice.org.uk/debt-and-money/using-a-food-bank/

I have a PIP (Personal Independence Payment) or Universal Credit Work Capability Assessment (UC50) form. Can you help me fill it in correctly?

Yes we can, please contact us as soon as you receive your form to book an appointment as your form will need to be sent back by the date stamped on the front of it. Usually you will have one month to return it.

IMPORTANT: If you contact us with less than two weeks to go to the deadline, we may not have an appointment free to see you before the deadline. This is because we are very busy. If this is the case, we will likely ask you to ring the PIP enquiry line to ask for an extension. Their telephone number can be found here: https://www.gov.uk/disability-benefits-helpline